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This paper analyzes the demand-side of corruption with a Bangalore, India survey using exit-polls at the primary point of service provision for eight government agencies. It shows micro-level corruption patterns especially important for decentralization. A supply-side model using perception ratings as a proxy for institutional framework confirms results of past studies. A unique demand-side analysis of the effect of corruption on the quality of service shows that corruption is over-priced, hence calling into question Huntington’s “greases-the-wheels hypothesis” of corruption. I also find increased speed of service, helpfulness and accessibility of officials can each increase the likelihood of citizen satisfaction. The paper concludes by suggesting incentive structures drawing on the research results, results that have relevance for urban governance contexts in South Asia.
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